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Mechanic- Tech Manager

This Job has been viewed 1841 times

Employer
Volt™
Job reference
34025Emp
Location
London Bridge, London, United Kingdom
Salary range
£18000 - £25000
Job added
11 October 18
Final date for applications
n/a

Job Description

Customer Support, e-bike technical, Service manager

We are looking for a motivated, highly organised candidate to join our busy team and essentially add structure to the support side of our business.

The role will primarily involve:

  • Managing and resolving customer technical issues (over the phone, face to face and by email). Ensuring all tech work is completed in an organised and timely manner.
  • Keeping logs of all support enquiries, and associated work carried out – (managing the full booking in / return process of customers bikes, spare parts etc).
  • Sending out spare parts to customers for repairs, and forecasting / managing spare part future purchase requirements.
  • In-store PDI’ing of bikes ready for collections, walk-in customer repairs and general technical assistance.
  • Liaising with our sales/management team to give support whenever needed.

Candidate experience and attributes:

Proactive, with a systematic approach to managing and closing down tasks. Logical and practical thinker.

  • A formal bicycle maintenance qualification (like Cytech), and at least 2 Yrs on the job experience working within a similar role (experience with e-bikes is an advantage).
  • Good communicator - will be required to speak with customers / colleagues regularly.
  • Polite, clear and well spoken for supporting customers over the phone and face to face.
  • Comfortable with technology and using computers to at least a competent level.
  • Being well organised is critical - this is a busy role with multiple things to keep on top of.
  • Capable of creating structure and organisation for this department
  • Driving licence useful

Summary:

If you're interested in developing your career in a fun, modern company - and importantly you feel you can add the structure we need to our business, then we'd like to hear from you.

Full time role - £18k - £25k depending on experience. Based in London Bridge.

If you feel this role is ideal for you, please email your CV and Cover Letter to: careers@voltbikes.co.uk 

Job Type: Full-time

Salary: £18,000.00 to £25,000.00 /year

Skills/Experience Required

  • A formal bicycle maintenance qualification (like Cytech), and at least 2 Yrs on the job experience working within a similar role (experience with e-bikes is an advantage).
  • Good communicator - will be required to speak with customers / colleagues regularly.
  • Polite, clear and well spoken for supporting customers over the phone and face to face.
  • Comfortable with technology and using computers to at least a competent level.
  • Being well organised is critical - this is a busy role with multiple things to keep on top of.
  • Capable of creating structure and organisation for this department
  • Driving licence useful
Apply now