Search News

News Stories

21-30 of 217 articles found

Bike for Good’s improved Cytech traineeship for women and non-binary people proving successful

A new and improved traineeship programme for women and non-binary people being implemented by  Bike for Good, which delivers Cytech training in Scotland, is proving successful.

15 Jun 2023, more…

Cytech training provider Spokes People to deliver workshops at National Cycling Show 2023, opening this Saturday 17th June

Lee & Darren from Spokes People, one of Cytech’s UK training providers, are attending the National Cycling Show this weekend and will be delivering various workshops and sessions for...

14 Jun 2023, more…

Get yourself a free ticket to the National Cycling Show with V12

ACT partners V12 Finance, who are headline sponsors for this year’s National Cycle Show, have an allocation of free tickets that they would like to share with you!

31 May 2023, more…

Cytech to deliver seminars at Cycle Show 2023, opening this Friday 21st April

Cytech are attending the Cycle Show and will be demonstrating key practices in bike maintenance that are useful for both the trade and public.

17 Apr 2023, more…

Just over a week to go until The Cycle Show 2023, celebrating 20 years

Cytech, the internationally recognised training and accreditation scheme for bicycle technicians, will be joined by training providers Activate Cycle Academy and Spokes People when the...

12 Apr 2023, more…

iceBike* 2023 South opens its doors tomorrow, ACT to be joined again by new service partner Tyl by NatWest

With the North edition having closed its doors only a couple of days ago, we are again readying ourselves to meet with members at the South edition of iceBike* 2023 at The Tobacco Dock in London...

8 Mar 2023, more…

Just over a week to go until iceBike* 2023 opens it's doors, ACT to exhibit with service partners

The ACT will be joined by key service partners when leading trade show iceBike* returns as an in-person event for the first time since 2020 on Sunday 5th March and Monday 6th March at the...

23 Feb 2023, more…

Speak with Cytech about your mechanic training needs at iceBike* 2023

Cytech, the internationally recognised training and accreditation scheme for bicycle technicians, will be at next month’s iceBike* 2023 shows at the Manchester Velodrome and at...

21 Feb 2023, more…

Registration for members of the trade for the 2023 Cycle Show in London is now open

Taking place from 21st-23rd April 2023 at the iconic Alexandra Palace venue in North London, The Cycle Show brings together a variety of exhibitors from the cycle and e-mobility sectors, aimed...

2 Feb 2023, more…

Study names UK’s best and worst cities for retail customer service

Back to news menu

Study names UK’s best and worst cities for retail customer service

Posted on 11 Oct 2022

A new study, by careers experts, StandOut CV, claims to have identified the best and worst cities in the UK for customer service by highlighting the frequency of positive and negative comments left by customers in each city. The study analysed 784,444 customer reviews from Google Maps.

The analysis reviewed a variety of industries which included B&Bs, barbers, bars, cafés, gyms, hairdressers, restaurants, shops and supermarkets to reveal how many times positive and negative phrases were used.

Looking at retail businesses, the data revealed the best-reviewed city for retail customer service to be Wells in Somerset, with 9.3% of reviews posting positive comments about their customer service. York was rated the second best, with 8.4% of the city’s reviews containing positive customer feedback.

 Top 10 cities for positive customer feedback in retail:
1.    Wells (9.3%)
2.    York (8.4%)
3.    Truro (8.2%)
4.    Ripon (8.2%)
5.    Ely (7.3%)
6.    Chichester (7.2%)
7.    Winchester (6.9%)
8.    Salisbury (6.7%)
9.    Manchester (6.5%)
10.    Chester (6.5%)

Cities that performed less well in their retail customer service were led by Leicester, with 3.25% of its retail business reviews containing various negative customer comments.

Top 10 cities for negative customer feedback in retail:
1.    Leicester (3.25%)
2.    Westminster (2.91%)
3.    Southampton (2.90%)
4.    Bradford (2.86%)
5.    Birmingham (2.85%)
6.    Manchester (2.53%)
7.    Oxford (2.53%)
8.    Bristol (2.34%)
9.    Nottingham (2.30%)
10.    Cambridge (2.27%)

Cities providing the best customer service in the UK

When looking at the overall data, which considers retail businesses as well as many others, the study found Wells in Somerset had the highest percentage of positive customer comments, relative to the city’s overall total, with 26.9% of reviews mentioning any of the positive customer service phrases analysed in the study. Ripon in North Yorkshire came next (20.7%), followed by Chichester (19.9%).

Customer Services best cities

The city of Westminster had the highest overall proportion of customer service reviews where 2.42% of business reviews contained negative comments from customers, followed by London (2.41%), and Birmingham (2.3%).

Back to news menu