Technical Specialist

Specialized make some of the world's most innovative, exciting and desireable bikes. This is a rare opportunity to join our iconic brand as a key member of our first class build, inspection, rework and repair team based within our warehouse in Felixstowe.

Quality is at the heart of everything that Specialized does, and in this wide-ranging role you will be required to possess a high level of product and mechanical/electrical knowledge from a specification, service and repair perspective. You'll be working on the full spectrum of Specialized bikes, including exclusive access to embargoed product as well as rider favourites, so discretion is important. You will also need to be technically savvy, using our industry leading CRM system to track and record updates on cases to support our Rider Care team as we seek to maintain our mechanical excellence and first-class customer service.

Please apply here: https://boards.greenhouse.io/specialized/jobs/3253295 

• 4+ Years’ experience in building and maintaining high-end bicycles
• Proven experience in diagnosing and repairing e-bikes
• Driven by a desire to create perfection
• Excellent customer service and communication skills
• PC proficiency in Microsoft Word, Outlook and Excel, ERP systems (Oracle preferred) and CRM systems (Salesforce preferred).
• Ability to work on own or as part of busy team
• Excellent time management skills to ensure workload is prioritised to meet customer needs and department KPI’s
• In depth technical knowledge of Specialized product and the cycling industry in general
• Proven ability to meet deadlines
• Excellent analytical, organizational and problem-solving skills.
• Hold a full UK driving licence

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