About the Role
Enhancing our experienced store team, the Workshop Services Manager role will strengthen & support our customer focused retail team. Your enthusiasm, specialist knowledge and experience will help riders of all abilities discover the benefits of cycling by delivering efficient workshop management, 1st class mechanical skills & class leading customer service.
As a business who is looking towards the future, we now aspire to elevate our Workshop Services to meet ever-increasing customer expectations, and the right candidate will help us deliver the premium technical service skills required in a new role of Workshop Services Manager.
You will be instrumental in helping us grow demand for premium workshop services across all categories of our business by building a robust community of inspired riders & fans of the shop.
Essential Duties and Responsibilities
Workshop Services Management with prime focus on maintaining professional standards, enhanced customer communications & associated service revenues
Personal Attributes
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Experienced mechanic, who can lead our workshop services team into the future
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Demonstrates excellent technical skills
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Delivers efficient time management
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Loves people, and relishes the opportunity to nurture relationships
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Quickly and positively adapts to the ever-changing needs of the business
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Actively follows up with riders to help positively maintain our Fudges Cycle Store’ customer journey
Process Management
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Develops and implements procedures to improve & enhance workshop services
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Maintains documentation and customer records efficiently
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Takes responsibility for components and spares buying
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Aspires to lead a team of class leading mechanics & bike builders
Development Potential
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You will be supported by our in-house business development team to help deliver your long-term career
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We further encourage your career development by offering active participation in wider bike business marketing events and messaging strategies – get involved!
Retail Environment
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Enjoys & encourages customer interaction
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Appreciates the trust empowered through professional workshop services
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Takes pride in elevating the humdrum workshop experience to a new normal of an enhanced, premium service.
Team Work
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Openly shares knowledge across the whole team.
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Working together, collectively strives to support & build the best team in the bike industry alongside your teammates
What are we looking for?
Daily objectives
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Front of house Workshop Services Manager
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Prime point of contact for all communications with customers - Inbound & Outbound
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Efficient workshop management
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1st Class Analogue-Bike technical servicing
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1st Class E-Bike technical servicing
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Proactive rider communication & customer service tasks
About You
Qualifications & Experience
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Qualified to a Cytech Technical standard, & e-bike technical experience from Bosch, Shimano, Yamaha, Mahle, Brose, Fazua is preferred, although specific training in all areas will be provided to the successful candidate
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Bicycle retail experience
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Connected to the riding scene at an enthusiasts’ level
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Loves to ride bikes
Benefits
Salary
We offer a competitive salary based on ability and experience.
Pension Scheme
Enrolment into company pension scheme
Staff Purchase
We offer a generous staff purchase scheme
Working Hours
5 days per week
Opening Hours
Mon - Saturday: 9am - 6pm , Sunday: Closed
Holiday
28 days holiday including bank holidays.
Come with us
Join the ride
We are so excited about the opportunities that lie ahead for Fudges Cycle Store, and we are looking for like-minded individuals who share our vision for evolution.
If you are inspired to help deliver these changes as part of our growing team, and would like to help build an evolved business fit for the future, come with us on the journey, it’s going to be a great ride !
